UPDATED INFO ON OUR MOVE from Washington to Texas
We are open at our new facility in Texas, however we are running about 2 weeks behind on shipping new orders. Please order only if you can wait. We cannot move orders up over other customers who have been waiting. We appreciate your patience.
Document Requests
Please write in the NOTE section at checkout that you need (whatever specific document) and we will gladly email you that information. If you need them sent with the order, please make a note at checkout otherwise it will be emailed as our documentation department has time.
We are no longer sending doc’s for any raw ingredients ordered. Everything is currently on closeout, and bought as-is (with no documentation available). This is due to us having no staff on hand. We WILL send doc’s for any handmade base, hydrosol or infused oil that we manufacture.
Shipping Fees, Rush Orders & Transit Times
An email containing tracking information will be sent to you once your package(s) have been shipped. If you receive more than one tracking e-mail, this most likely means you have more than one box coming, so please save all tracking notices. Instructions are provided within these e-mails on how to track your box(es) as they move through the carrier’s system. Time in transit are based on this delivery map: FedEx Delivery Map
U.S. Customers and U.S. Occupied Territories:
US Priority Mail is reserved for customers who are having their box shipped to a PO Box, a military address, live in Alaska/Hawaii, or if they reside in a US occupied territory. We do not adjust orders for flat rate pricing.
All other US shipments are sent via FedEx ground. If you are inside the US and opt to use your own FedEx account number, please provide that information in the note section at checkout. This means you will be billed by FedEx on your account for the shipping fee portion of your order. If you are outside of the state of Texas, the in-state sales tax will be refunded to you if the cart applied Texas sales tax to your order. We no longer have a UPS account number, and do not use that service.
International Customers:
We are currently not offering International shipping rates. You are welcome to send us your own FedEx account tag. Once your order has been filled, we will email you the box dimensions and weight and you can send us your own pre-paid shipping tag.
Damaged Freight / Lost Packages
Although every effort is made to ensure a safe delivery, sometimes an order is damaged during shipment. We want to know if something arrives to you in a damaged condition. To begin the process, we will require that you take pictures of the damaged product(s), and box material if relevant. These pictures can be taken from a cell phone and texted to: 971-888-0279 (please include your invoice number in the body of the text). This phone is a text-only center, and messages left there will be replied to thru email only.
You may also e-email your damaged freight pictures to
ba**@or***************.com
.
Remedies for damaged parcels will be determined on a case by case situation. Remedies will include: A re-ship of product, or in store credit only. We will email you once our determination is made.
Lost packages at the hands of a carrier are indeed a bummer. We get that! As the shipper, we are not responsible for parcels that we have correctly shipped. If your parcel becomes lost, please email us and we will contact the carrier to open a claim. Ultimately, however, it is the carrier’s decision on they wish to handle the claim. If they accept responsibility, we will work out the details on getting a new shipment to you. If they do not accept responsibility, this issue is between you and the carrier. Organic Creations Inc does not provide refunds, credits or resends on parcels that were correctly shipped from our facility without the carrier accepting responsibility – this includes stolen parcels.
When using a customer provided FedEx account number, please note that the liability for damaged shipments rests on the account holder. This means if you have Organic Creations Inc ship via your account, we cannot file a claim or re-ship products as we are not authorized to speak to the carrier regarding your account.
Returns / Incorrect Items / Received Undeliverable Boxes
Because of the nature of the products we sell, we do not accept returns for any reason unless it was a packaging error on our part. If you received an incorrectly issued item, please contact us right away at
ba**@or***************.com
with as much detail as possible to facilitate our internal processes of correcting this issue for you. Items that are mailed back to us without receiving a proper Return Authorization Number from Organic Creations Inc. will be discarded and a refund will not be granted. All returns, incorrectly shipped items or items not received need to be brought to our attention within 30 days of placing/receiving your order. We will not honor credits or refunds if we are notified past 30 days.
If your box is returned back to us as undeliverable, we will contact you to collect the correct information. If it’s determined that you provided us with the wrong shipping address, the freight carrier will require new postage to be affixed to the re-shipped box. This expense will be the responsibility of the customer. The simplest way to avoid this issue is to read your order confirmation. If you accidentally provided us an incorrect shipping or billing address, contact us right away:
ba**@or***************.com
.
If you decide you do not want the box re-shipped to you, the product total will be refunded back to your payment method less our 25% restocking fee to cover administrative expenses. No shipping fees will be reimbursed, as they have already been “used up” when the box was originally shipped.
Back Orders / Discontinued Items
Out of stock items will be refunded back to your payment method as soon as your order has shipped.
Product Packaging
Our containers are filled by volume, not by weight. If you need to know the weight of the product inside the container – please work out those details with us via email.
Products filled into jars, or baggies are filled by weight of product.
When placing an order through our website, by phone or email you are agreeing that you accept our packaging terms.
Will Call / Local Pick Up
At this time, we are not allowing local pick up. We will update this policy when this service is offered again.
Payment Terms
We accept the following credit cards: Visa, Mastercard, American Express and Discover. We also accept all forms of Paypal payments.
Infestation Policy
Please be aware that when purchasing certified organic botanical and herbs, they can be subject to insect infestation. Largely this is due to how certified organic crops have to be handled.
Conventional (or not organic herbs) are typically irradiated with low doses of radiation which kills larva, bacteria and any current infestation. Certified organic herbs cannot be exposed to radiation and the NOP provides very few methods of cleaning botanicals, typically mild soap and water which does little to reduce natural infestation.
Because of the non-invasive methods used in organic farming, it is expected that your product may not stay pest free. The product sent to you should be pest free from visible growth, but that may change with time. We always recommend freezing your herbs which help reduce this issue. Never store herbs in a warm location and when possible, transfer them into Tupperware like containers.
If your product is found to contain pests within 30 days of purchase, please send us pictures by email. We will gladly work out the details of a refund. Anything past 30 days is beyond our policy guidelines and is the sole responsibility of the purchaser. We are only liable for the cost of the infested product, no other expenses will be honored.
Disclaimer
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Organic Creations, Inc. (“Our, Us, or We”) warrants that the goods sold will perform to their descriptions when used correctly, and in accordance to the manufactures stated guidelines of use. No other warranty is provided. Once the purchased products have left Our facility, Organic Creations, Inc. is no longer liable for any incidental or consequential damage that is incurred while formulating or otherwise using our products. This includes lost profits, or injury to business reputation or goodwill that are caused by, related to, or those that arise out of any of the goods purchased, their use or their failure. If you believe that You (Customer) has received a defective product, then Your recovery options are limited to the following: (1) Organic Creations, Inc. will replace the item at Our expense once the product has been deemed by Organic Creations, Inc. as defective. Until it has been deemed defective by Us, no recovery options apply. (2) We will apply a credit back to the customer payment method for the cost of the product only, no shipping fees will be reimbursed since those funds are owned by the private carrier or postal system that delivered your order.
We will never reimburse for any product, even if found defective by Us, over the cost of the item.
Your recovery options are limited to 30 days after You’ve received Your products. We must receive Your statement in writing within that timeframe, making us aware of the alleged defective nature of the goods You received. We will make Our determining rule within 10 days from receiving Your correspondence. Evidence will be requested by Us so that we can make a determination on the alleged defectiveness of Your item. Our ruling is final and shall not be disputed. If the product has been discarded, used or sold by You, no recovery options by Us will be considered.
We are providing the information on this website (this website’s “Content”) for informational and educational purposes only, and the Content herein is not intended to and does not provide medical advice, processional diagnosis, treatment or services. Nothing herein should be construed as rendering a determination of medical necessity or appropriateness of proposed treatment for any aliment. The Content has not been evaluated by the Food and Drug Administration.
We are not trained medical staff. All medical related questions, including how to use our products for internal use, should be directed to your primary care physician. When ordering from our website, the above policies are agreed to at checkout, and are binding.
When placing an order through our website, by phone or email you are agreeing that you accept all of these terms.
Organic Creations, Inc.
832 S Cuyler St, Pampa TX. 79065
email:
ba**@or***************.com
