Order Cancellation, Additions & Changes
Because each item in your order is hand packed or made fresh just for you, orders that are cancelled after they have gone to fulfillment will incur a 25% cancellation fee. To request a cancellation of a current ‘pending shipment’ order, please call us: 360-869-7900. If your order hasn’t processed to our fulfillment center, no charge will be incurred and the order can be cancelled. If your order has reached our shipping department, it is not cancelable an no refunds will be granted.
Shipping Fees, Rush Orders & Transit Times
Typical shipping times are 3 business days from order date. An email containing tracking information will be sent to you once your package(s) have been shipped. If you receive more than one tracking e-mail, this most likely means you have more than one box coming, so please save all tracking notices. Instructions are provided within these e-mails on how to track your box(es) as they move through the carrier’s system.
For an additional fee of $25 we do have a rush shipment program. Please call or email us before placing a rush order, as these need to be handled differently. There are also certain times of the year that we cannot honor rush shipment requests, so please do check with us first. Phone: 360-869-7900.
U.S. Customers and U.S. Occupied Territories:
US Priority Mail is reserved for customers who are having their box shipped to a PO Box, a military address, live in Alaska/Hawaii, or if they reside in a US occupied territory. Our cart is unable quote flat rate shipping for these orders, so this step is done manually. If we are able to send via flat rate boxes, we will do so and refund you the over paid shipping amount, less a $3.00 handling fee.
All other US shipments, and International shipments are sent via FedEx Ground. Time in transit are based on this delivery map: FedEx Delivery Map
If you need faster service than FedEx ground, please call to make those arrangements: 360-869-7900
Please note that all custom fees are the responsibility of the buyer and will be charged by the carrier upon final delivery OC does not handle nor charge these fees up front. If you refuse your shipment due to custom fees you will be charged a 25% restocking fee and the original shipping fee is not refundable.
Damaged Freight / Lost Packages
Although every effort is made to ensure a safe delivery, sometimes an order is damaged during shipment. We want to know if something arrives to you in a damaged condition. To begin the process, we will require that you take pictures of the damaged product(s), and box material if relevant. These pictures can be taken from a cell phone and texted to: 971-888-0279 (please include your invoice number in the body of the text). This phone is a text-only center, and messages left there will be replied to thru email only.
You may also e-email your damaged freight pictures to ba**@or***************.com.
Lost packages at the hands of a carrier are indeed a bummer. We get that! As the shipper, we are not responsible for parcels that we have correctly shipped. If your parcel becomes lost, please email us and we will contact the carrier to open a claim. Ultimately, however, it is the carrier’s decision on they wish to handle the claim. If they accept responsibility, we will work out the details on getting a new shipment to you. If they do not accept responsibility, this issue is between you and the carrier. Organic Creations Inc does not provide refunds, credits or resends on parcels that were correctly shipped from our facility without the carrier accepting responsibility – this includes stolen parcels.
When using a customer provided FedEx or UPS account number, please note that the liability for damaged shipments rests on the account holder. This means if you have Organic Creations Inc ship via your account, we cannot file a claim or re-ship products as we are not authorized to speak to the carrier regarding your account.
Returns / Incorrect Items / Received Undeliverable Boxes
Because of the nature of the products we sell, we do not accept returns for any reason unless it was a packaging error on our part. If you received an incorrectly issued item, please contact us right away at ch***@or***************.com with as much detail as possible to facilitate our internal processes of correcting this issue for you. Items that are mailed back to us without receiving a proper Return Authorization Number from Organic Creations Inc. will be discarded and a refund will not be granted. All returns, incorrectly shipped items or items not received need to be brought to our attention within 30 days of placing/receiving your order. We will not honor credits or refunds if we are notified past 30 days.
If your box is returned back to us as undeliverable, we will contact you to collect the correct information. If it’s determined that you provided us with the wrong shipping address, the freight carrier will require new postage to be affixed to the re-shipped box. This expense will be the responsibility of the customer. The simplest way to avoid this issue is to read your order confirmation. If you accidentally provided us an incorrect shipping or billing address, contact us right away: ba**@or***************.com.
If you decide you do not want the box re-shipped to you, the product total will be refunded back to your payment method less our 25% restocking fee to cover administrative expenses. No shipping fees will be reimbursed, as they have already been “used up” when the box was originally shipped.
U.S. Customers and U.S. Occupied Territories:
Customers have the option of using their own FedEx or UPS account number at checkout. If you wish for this option, please select it and enter the account number in the NOTE section. Full value insurance will be applied to your shipment. If your parcel becomes damaged or lost in transit, your carrier will require you as the account holder to file a claim, OCI can only assist you with the process. Any claim funds that are or aren’t honored from your carrier will cover your shipment in full. OCI will not re-ship products that are processed on customer provided FedEx or UPS accounts. If a customer sends us a USPS shipping tag which has been pre-paid by the customer, this same policy applies.
If you are outside of the state of Washington, the in-state sales tax will be refunded to you.
Back Orders / Discontinued Items
We strive to keep our inventory “in stock” at all times. However, from time to time we do run into product shortages. If this happens to an item you ordered, we will notify you by email at the time your order is shipped and you will also receive a backorder slip inside your shipment.
Out of stock or discontinued items that cannot be shipped within 1-1/2 weeks of your initial shipment leaving our facility will be immediately credited back to your payment method with any unused shipping fees.
Essential Oils: For orders shipped within the connected 48 states, your EO’s will be packed in glass up to 16oz. Sizes beyond that are always shipped in plastic, for safety reasons. Orders outside of the connected 48 states, will be packed in amber PET plastic for all sizes above 2oz.
Fragrance Oils: All sizes above 2oz are packed in PET plastic regardless of shipping destination.
Our bottles are filled by volume, not by weight. This means if you order a 16oz. bottle of product, you will receive a 16oz. bottle filled to normal capacity based on the size of the bottle. If you need to know the weight of the product inside the bottle – please work out those details by either phone, chat program, or email. We will be happy to give you the product weight.
Products filled into jars, or baggies are filled by weight of product.
When placing an order through our website, by phone or email you are agreeing that you accept our packaging terms.
Please write in the NOTE section at checkout that you need (whatever specific document) and we will gladly email you that information. If you need them sent with the order, please make a note at checkout otherwise it will be emailed as our documentation department has time.
We no longer send documentation on products that are less than 8oz. for dry or less than 4oz. for liquids. If you need an exception of this policy please email do**@or***************.com and let us know, we will reply back as soon as possible.
Will Call / Local Pick Up: Winlock, Washington
Will Call is designed for local customers or those who will be visiting Washington and want to pick up their order at our facility. Selecting this option at checkout will remove all shipping fees from your order. Once your order has been fulfilled and is ready for pick-up, we will notify you first via e-mail then phone call if our emails go unanswered. If you have provide us with a shipping address that is outside Washington we will assume that you selected this option in error and shipping fees will be added to your order, unless you provide us clear instructions in the comment section at checkout that you do intend to locally pick up your order.
Our normal Will Call hours are Monday – Friday, 9am to 2pm with few a exceptions throughout the year. We will provide those exceptions, if necessary via e-mail when your order is ready to be picked up. Please do not visit our facility until you have been notified that your order is ready for pick up. We do not accept “walk in” orders, all orders must be placed in advance through either the website, phone, or by email.
Will Call orders that are not picked up within 30 days of being notified ready, will receive a 50% refund back to the payment method used at checkout. If you need more time to pick up your order, please e-mail us at ba**@or***************.com.
We accept the following credit cards: Visa, Mastercard, American Express and Discover. We also accept all forms of Paypal payments, including their e-check system. Please visit the Paypal website, for more information on the payment types that they offer.
Please be aware that when purchasing certified organic botanical and herbs, they can be subject to insect infestation. Largely this is due to how certified organic crops have to be handled.
Conventional (or not organic herbs) are typically irradiated with low doses of radiation which kills larva, bacteria and any current infestation. Certified organic herbs cannot be exposed to radiation and the NOP provides very few methods of cleaning botanicals, typically mild soap and water which does little to reduce natural infestation.
Because of the non-invasive methods used in organic farming, it is expected that your product may not stay pest free. The product sent to you should be pest free from visible growth, but that may change with time. We always recommend freezing your herbs which help reduce this issue. Never store herbs in a warm location and when possible, transfer them into Tupperware like containers.
If your product is found to contain pests within 30 days of purchase, please send us pictures by email. We will gladly work out the details of a refund. Anything past 30 days is beyond our policy guidelines and is the sole responsibility of the purchaser. We are only liable for the cost of the infested product, no other expenses will be honored.
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Organic Creations, Inc. (“Our, Us, or We”) warrants that the goods sold will perform to their descriptions when used correctly, and in accordance to the manufactures stated guidelines of use. No other warranty is provided. Once the purchased products have left Our facility, Organic Creations, Inc. is no longer liable for any incidental or consequential damage that is incurred while formulating or otherwise using our products. This includes lost profits, or injury to business reputation or goodwill that are caused by, related to, or those that arise out of any of the goods purchased, their use or their failure. If you believe that You (Customer) has received a defective product, then Your recovery options are limited to the following: (1) Organic Creations, Inc. will replace the item at Our expense once the product has been deemed by Organic Creations, Inc. as defective. Until it has been deemed defective by Us, no recovery options apply. (2) We will apply a credit back to the customer payment method for the cost of the product only, no shipping fees will be reimbursed since those funds are owned by the private carrier or postal system that delivered your order.
We will never reimburse for any product, even if found defective by Us, over the cost of the item.
Your recovery options are limited to 30 days after You’ve received Your products. We must receive Your statement in writing within that timeframe, making us aware of the alleged defective nature of the goods You received. We will make Our determining rule within 10 days from receiving Your correspondence. Evidence will be requested by Us so that we can make a determination on the alleged defectiveness of Your item. Our ruling is final and shall not be disputed. If the product has been discarded, used or sold by You, no recovery options by Us will be considered.
We are providing the information on this website (this website’s “Content”) for informational and educational purposes only, and the Content herein is not intended to and does not provide medical advice, processional diagnosis, treatment or services. Nothing herein should be construed as rendering a determination of medical necessity or appropriateness of proposed treatment for any aliment. The Content has not been evaluated by the Food and Drug Administration.
We are not trained medical staff. All medical related questions, including how to use our products for internal use, should be directed to your primary care physician. When ordering from our website, the above policies are agreed to at checkout, and are binding.
When placing an order through our website, by phone or email you are agreeing that you accept all of these terms.
Organic Creations, Inc.
307 NW Kerron St, Winlock, WA 98596
Phone: (360) 869-7900