FAQ

We don’t have a minimum ordering policy but shipping fees are much more affordable when ordering several items at a time. This means the shipping charged on a box full of products will be more economically designed to your pocketbook than purchasing one or two items.

Please write in the NOTE section at checkout that you need (whatever specific document) and we will gladly email you that information. If you need them sent with the order, please make a note at checkout otherwise it will be emailed as our documentation department has time.

We no longer send documentation on products that are less than a 1/2 gallon or a 5 pound size.

Absolutely not. We do use our products on ourselves, our children, and our own pets. Why would we stock anything that we are afraid to put on ourselves or our furry friends, first?

We typically ship no later than 3 days business days from date of order.

1. We do not simply buy in bulk and repack like most of our competitors do. We hand manufacture a great deal of our products, in small batches, often on a per-order basis. This ensures that your product is completely fresh, and you can trust that it hasn’t been sitting on a shelf waiting to be sold.
2. We do not heat our raw ingredients from bulk and pour them down into smaller containers, like a lot of other companies do – but rather, we hand cut them. This takes a lot more time but we feel the quality of the product will reflect a difference.
3. Orders are filled by dates. They are hand packed and hand labeled, just for you. As stated above, this ensures your products are as fresh as possible.
4. If speed of shipping is a big concern for you – we totally understand! However, our main focus is on fresh / quality products. Reach out of us if you have a question on current shipping times.

Transit times will vary upon how far you are from Washington state (where we ship from).

International Customers: Yes, we ship internationally. Our cart is smart and will quote you shipping rates based on your location. Please do not ask for private carrier shipping outside of the US. We use only FedEx, but you can also provide us with your own FedEx or UPS account number at checkout which will forgo paying shipping on our website.